Shipping and Returns

Last updated: October 28, 2026

Where we ship

We ship to supported addresses within the United States, including eligible U.S. territories and APO/FPO/DPO military addresses. Shipping availability depends on your items and destination. Enter your address at checkout to see the available options.

Shipping rates

For eligible orders in our standard shipping program, excluding Alaska, Hawaii and Puerto Rico:

• Standard shipping: $4.99.
• Free standard shipping on qualifying orders of $40 or more.
• Express shipping is $14.99 where available.

For Alaska, Hawaii and Puerto Rico, the available Express service is $19.99. These destinations are excluded from the $40 free-standard-shipping offer.

The free-shipping threshold is based on the qualifying merchandise subtotal after discounts and before tax. All prices are in U.S. dollars. Available services and final shipping charges are shown at checkout before payment.

Order processing and delivery

Order processing is separate from carrier transit time. Express delivery, where offered, is estimated at 2–3 business days after shipment; it does not include the time needed to prepare your order. Check the available delivery estimates at checkout and your carrier tracking after shipment.

Timing can vary with your destination, product availability, weekends, holidays, weather and carrier delays. If you need an order for a specific date, contact us before ordering so we can help you review the options.

Tracking your order

We will email shipping confirmation and tracking information when your order ships. Tracking may take time to update after a label is created and the carrier receives the package.

Address changes and cancellations

Please check your shipping address before placing your order. To request an address change or cancellation, email support@rungum.com as soon as possible with your order number. We will check whether the order can still be updated; changes may not be possible once fulfillment has started.

Delivery problems

If your order is delayed, missing, damaged or contains the wrong items, email support@rungum.com with your order number and a description of the issue. Include photos of damaged packaging or incorrect items when available. We will help investigate and work with you on the next steps.

Returns and refunds

For return and refund information, please see our Refund Policy.